Comoto Holdings is including a number of new interactive options to its omnichannel customer support providing.

The Philadelphia-based guardian firm of specialty retailers for motorbike after-parts together with RevZilla, Cycle Gear, J&P Cycles and Rever, provides its prospects Podium digital communication instruments corresponding to internet chat, critiques and messenger. Comoto Holdings intends to leverage these buyer expertise enhancements to supply prospects quicker, simpler and extra streamlined transactions and conversations.

“After just some weeks piloting Podium, it was an easy choice to roll out Podium company-wide due to the exponential and excellent outcomes,” mentioned Sam Woods, chief retail officer, Comoto Holdings. “Podium provides options that we did not know the way a lot we would have liked to get messages from prospects that at all times led to optimistic outcomes.”

“Comoto Holdings was fast to identify a problem within the early internet chat inquiries that exposed overwhelming buyer demand for sure services,” mentioned Doug Regner, VP of enterprise gross sales at Podium. “Webchat has additionally generated hundreds of certified leads that generated extra income.”

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