LUBBOCK, Texas — 4 months after Lubbock County switched its courtroom information software program supplier to Tyler Applied sciences, legal professionals say technical issues are nonetheless delaying their instances and makes an attempt to work with county management to resolve the problems have been unsuccessful.

“The rollout of this Tyler system has been an absolute debacle,” Lubbock trial lawyer Ben Garcia stated. “Every time an individual is charged with a criminal offense… they’ve a proper to see the proof that the state has. That’s what we name discovery. For the reason that swap has been made to Tyler, we don’t have entry to the invention within the on-line portal. The truth is, in a majority of my instances, I don’t have discovery, interval.”

Garcia led a presentation on the problems in entrance of the county Commissioner’s Court docket in late October. He says little progress has been made since then.

“No person from IT or the County Decide’s workplace has reached out to us to attempt to create some form of working group,” Garcia stated. “It will be a good suggestion for the [county] decide to fulfill with the attorneys, to reply emails, to name collectively a working group. We’d like to work with Decide Parrish to attempt to resolve these issues… We’re probably not getting loads of that interplay. So to us it sort of seems like inaction, and we’re sort of left at the hours of darkness.”

Tyler Applied sciences defined the problems don’t stem from its software program, however from difficulties in changing tens of tens of millions of paperwork into a brand new system. Tyler describes the software program as “the window into the information,” and that problems with inaccessibility to that information lie within the information itself. Tyler maintains the county’s resolution to briefly shut down the portal was made independently, and its software program labored because the county meant.

“In fact of the place roles and obligations lie on this occasion, the county had management,” Tyler Applied sciences Courts and Justice Division consultant Rusty Smith stated. “If it was a defect with the software program itself, then that may be Tyler’s duty… on this occasion, it was not a defect. It was performing as designed. It was the underlying information that had been transferred from the outdated system that wanted extra adjustments to it… they have been very a lot in management… We have been obtainable to help them, however they have been operating with the ball.”

Smith said the corporate doesn’t have ongoing conversations with the county on this problem. The corporate stays obtainable for assist and coaching, however the unique product they supplied labored as meant.

“The residents of Lubbock would do nicely to know that their tax {dollars}, which went to fund this technique, have been nicely spent,” Smith stated. “It was a difficulty associated to the transference of knowledge which occurs as soon as in a technology once you change over these programs. The system itself was absolutely useful, they usually’ve been receiving the worth that their tax {dollars} have been on the lookout for.”

County Decide Curtis Parrish has additionally maintained the difficulty just isn’t in Tyler Applied sciences’ product, however within the county’s administration of the information. Nevertheless, legal professionals like Garcia disagree.

“I don’t just like the software program that’s been delivered,” Garcia stated. “As a taxpayer, I don’t really feel like our cash has been nicely spent. I’ve been nothing however annoyed with this new system. So I disagree with the characterization that every thing was delivered and we should be pleased with what we obtained. We don’t prefer it… It’s making everyone’s job more durable.”

Garcia recommended the county workers within the Workplace of Court docket Administration and the County Clerk’s workplace for his or her efforts to assist legal professionals entry the information.

“The Workplace of Court docket Administration and the clerk’s workplaces, they’ve gone above and past to get us what we’d like,” he stated. “They’re doing what they will to attempt to be sure that the wheels of justice maintain turning. There are folks which were working after hours, taking work residence with them engaged on weekends, engaged on trip. They’re being glorious county workers, and they’re going above and past… It’s not a laziness problem, it’s not a scarcity of caring.”

He forged doubt, nevertheless, on the trouble coming from the IT division and county management.

“I’m grateful there are folks on the courthouse who wish to see the problems addressed, however it hasn’t been the IT division,” he stated. “The group over on the courthouse has the whole IT division reporting solely to the county decide, and I believe it makes extra sense to have the IT division be answerable to the whole commissioner’s courtroom.”

Garcia stated he’s unaware of any timeline during which the county will make progress towards fixing these issues, however {that a} group of legal professionals is within the strategy of gathering a listing of complaints to undergo Tyler Applied sciences.

In the meantime, the corporate defended its product and stated this is identical software program utilized by governments that symbolize half the American inhabitants.

Smith stated, “It’s the premier resolution within the nation, and it’s carried out for Lubbock County as they wanted it to. As Decide Parrish has stated, changeovers in programs of this magnitude have some settling-in intervals.”

No matter the place these points originated, Garcia harassed that the county ought to take a extra proactive stance in the direction of forming a working group, and steered each county resident ought to take an curiosity within the course of.

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